Refund and Return Policy

Report an order problem

Please contact us promptly and provide the order number, item, and problem. Missing, incorrect, damaged, or spoiled delivery items should normally be reported within 24 hours so we can investigate.

Eligible returns

Unless a different rule is shown at purchase, unopened and unused shelf-stable merchandise in original condition may be considered for return within 7 days with proof of purchase.

Items generally not returnable

For safety, health, regulatory, or third-party reasons, perishable or prepared food, opened consumables, medicine, personal or intimate products, tobacco or nicotine products, alcoholic beverages, lottery products, gift cards, prepaid cards, and other age-restricted items are generally final sale except where required by law or where the item was incorrect or defective.

Refund method

Approved refunds are normally returned to the original payment method. Processing time depends on the bank or payment provider. Delivery fees may be non-refundable after delivery has been completed or attempted.

How to request help

Contact the store using the published phone number or email. Do not send card numbers or sensitive payment details by email.